Service Engineer - Automation

Job title : Service Engineer - Automation
Location : Auckland
Job type : Permanent
Contact name : Amy Pleasants
Job reference : AP71146

Work for one of the leading global packaging companies within the dairy and beverage industry, in a role that will keep you on your toes with a variety of exciting challenges. There will also be an abundance of ample opportunities for development and training across a global landscape.

Most of your time will be spent in the office and you will on occasion be rostered on for 24hr support.


Main Duties:

  • Understand customer needs through proactive customer service diagnosis

  • Manage customer relationship from a service perspective through a structured service approach, and maintain a high level of customer satisfaction

  • Ensure resolution of technical issues at customer sites while maintaining a strong relationship with the customer

  • Co-ordinate and manage automation project delivery

  • Lead small to medium sized project’s, but also work independently at times

  • Act as an ambassador for Macro Automation / Tetra Pak

  • Travel to support the delivery of your projects

  • Be involved from quotation through design, development, and final delivery

What you need to have:

  • Proven ability to deliver on Automation projects and 24/7 Automation Support

  • Proven service performance with a strong track record, ideally over 5 or more years

  • A proven track record in Automation Servicing, ideally within the dairy &/or beverage industry

  • A University Degree or other Tertiary Qualification in automation engineering, software / mechtronics engineering or electrical / electronic engineering

  • Basic process engineering knowledge (able to interpret P&ID’s)

  • Ability to read / write / mark up functional descriptions

  • Skills in multiple PLC platforms

  • Skills in multiple HMI platforms

  • Experience with SQL and an understanding of basic database concepts is a plus

  • Knowledge of older legacy PLC languages is a plus

  • Skills in other programming languages such as Go, C# is a plus

  • Experience in commissioning automation solutions and working in a factory environment

  • Experience in software simulation / Factory Acceptance Testing (FAT)

Please only apply if you are currently either located in New Zealand or Australia and have the right to work.


To learn more about this role give Amy a call on 04 917 0858, apply directly online or send a current CV and cover letter to jobs@roblawmax.co.nz quoting reference number AP71146. We look forward to hearing from you!​