Systems Support Engineer

Job title : Systems Support Engineer
Location : Auckland
Job type : Permanent
Contact name : Sam Phillips
Job reference : SP71099

This employer is reputable and widely recognised global innovator in building design, software programming, detailing, engineering, manufacturing and delivery. They provide a complete design and innovative, cost-effective build system, suitable for residential and commercial construction, and fast to construct with in developed and developing markets world-wide. Their system is a modern method of rapid, quality construction using light-gauge steel framing. An end-to-end design and build solution, their system is designed to suit a wide range of projects that demand the rapid delivery of quality buildings. The business has local teams on the ground in the Americas, Asia, New Zealand, Australia and the Pacific, the Middle East and Africa.

This role will see you managing the technical support process through customer problem analysis, internal resource allocation, delivery of solution though to resolution. You will be responsible for providing high level of technical mechanical expertise to the customers. We encourage candidates to apply who are coming from the following sectors: refrigeration, automotive, sorting / processing equipment, hydraulics, electromechanical or control systems. Issues that arise may not be immediately evident, therefore an investigative mindset is key.

The successful candidate will match the following profile:

  • Tertiary Mechanical / Mechatronic / Electromechanical qualification

  • High level of technical proficiency in both electrical and mechanical systems

  • Sound knowledge of control system software and building industry design software (including CAD)

  • Machine / control systems design and interaction

  • Strong analytical ability

  • Project Management skills and proactive approach

  • Advanced writing and communication skills

  • Excellent customer service ethic

  • High degree of technical problem solving and decision making

  • Proven ability to work in cross functional team

The key responsibilities for that role will be:

  • Providing technical direction and support on mechatronic systems for both internal and external customers

  • Supervising and developing technical training for the global technical teams

  • Co-ordination of technical documentation and project delivery to the field

  • Internal analysis of technical issues from the field and liaison with external suppliers to ensure high quality of product and smooth problem solving

  • Assisting After Sales and Operation Manager in developing of parts and services

  • Introducing continuous improvement programmes to increase customers service performance

  • Provide sales support on mechanical / mechatronic systems

  • Co-operate with sales team and customers to ensure accurate system specification and meet client’s requirements

  • Provide field feedback and technical input into new machine design (mechanical, software, electrical systems)

This is a great opportunity for a Mechanical Engineer looking to drive their career forward and gain the crucial exposure to innovative technology and prestigious clients alongside some of the best in the business.

For more information phone Sam on 09 951 5010, apply online or email your CV to quoting Ref: SP71099